Refund policy
Digital products
All products sold by BoundlessBay are digital downloads (spreadsheet templates for Microsoft Excel and Google Sheets). No physical item is shipped.
Our policy
Because digital files can be copied once they have been delivered, they can't be "returned". For this reason, all sales are final once your files have been delivered or accessed, except in the situations below.
When we will help or issue a refund
- Faulty or broken files — if a file won't open or doesn't work as described, contact us and we'll fix it or send a working version. If we can't resolve the problem, we'll issue a refund.
- Files not delivered — if you didn't receive access to your purchase and we can't resolve it, we'll issue a refund.
- Duplicate purchase — if you accidentally bought the same product twice, we'll refund the duplicate.
- [PLACEHOLDER: add any other situations you choose to cover, e.g. a satisfaction window of X days.]
How to request help or a refund
Email support@boundlessbay.com within 7 days of your purchase with your order number and a short description of the problem. We aim to reply within 24h.
Approved refunds are returned to your original payment method. Your bank or card provider may take a few business days to process it.
Your legal rights
Nothing in this policy limits any rights you have under applicable consumer law.
Last updated: October 5, 2026